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Discount ISP: Bluelight
 Use this comprehensive information to determine if Bluelight is the right isp for you. Use the links provided
for more info or to signup for Bluelight.
NEW UPDATE: On Nov. 5, 2002, United Online (which owns Juno and NetZero)
announced that it had completed the acquisition of the Internet access assets of Bluelight.com from Kmart. As such, the price is going up to $9.95 and the service is expected to be the same as that
offered under the Juno and NetZero brands. Therefore, if you are interested in these ISPs, it may be best to sign up for Juno Platinum or NetZero
Platinum directly.
UPDATE: Bluelight ended their free basic service on August 29, 2001. Instead they are offering service for $8.95 per month.
| Discount ISP: Bluelight |
Upside
Many access numbers |
Downside
Not Free
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Rating
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Important Links
Homepage |
Advertising
Kmart ad banner |
High Speed Access
Verizon DSL from $12.99! |
Email
Web Mail |
Webspace
None
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Usenet News Groups
No
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Technical Support
Bluelight Help / FAQs
They offer e-mail technical support everyday, with an average email turnaround of under 24 hours (so they say--recent users have reported to us that they are not receiving any
replies from support): techsupport@bluelight.com
Billing and Customer Care questions: ispservice@bluelight.com |
Contact Info
Comments and feedback can be sent to the Director of Customer Care by email to customercare@bluelight.com, or by regular mail to:
Lori V. Gagnon
Director of Customer Care
P.O. Box 356
Lewis Center, OH 43035 |
Supported Operating Systems
Windows 95, Windows 98, Windows NT
On Feb. 28, 2001, Bluelight dropped support for the Macintosh. Although you may still be able to connect if you already have it installed on your Mac, they will no longer provide
Mac downloads or technical support. |
Access Numbers
Bluelight Access Numbers
Bluelight Access Number Coverage |
Comments
NEW UPDATE: On Nov. 5, 2002, United Online (which owns Juno and NetZero)
announced that it had completed the acquisition of the Internet access assets of Bluelight.com from Kmart. As such, the price is going up to $9.95 and the service is expected to be the same as that
offered under the Juno and NetZero brands. Therefore, if you are interested in these ISPs, it may be best to sign up for Juno Platinum or NetZero Platinum directly.
As part of the changes, they no longer offer free toll-free technical support. Like Juno and NetZero, they now charge $1.95 per minute for support.
UPDATE: Bluelight ended their free basic service on August 29, 2001. Instead they are offering service for $8.95 per month. When they switched to a paid service they began offering unlimited internet access
(there used to be a 12 hour / month limit). It isn't the same ad banner as with the free service, but you have a Kmart task bar that you cannot remove. (For some users the Kmart banner is gone, while
others report it is still there. Perhaps it is dependent on the version of the software you are running.)
Many users report reliability problems with the Bluelight internet service. Customer support is also poor or virtually non-existent most of the time. One benefit of Bluelight used to be that the software is available
on free CDs at
many Kmart stores. However, it doesn't seem like almost any stores carry the CDs any more, so you are stuck with the long download if you want to use their service.
Bluelight's free isp service had been powered by Spinway. When Spinway ceased operation due to bankruptcy, Bluelight acquired select assets of Spinway so they could continue to
offer free internet access. Now they are using the network to offer discount internet access.
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Please tell us if any of this information has changed. Always read the information provided by the ISP along with license and terms of service
agreements before you sign up.
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